Terms of Service

By creating a Quads Lab account, downloading or installing any of our applications, signing in via OAuth (including Discord), making a purchase, or otherwise accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference.

If you are using the Services on behalf of a company, organization, or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms, and "you" will mean both you and that entity.

If you do not agree to these Terms, do not access or use the Services.

To use the Services, you must:

• Be at least 13 years old (or the minimum age required by applicable law in your jurisdiction, whichever is greater); users between 13 and the age of majority must have a parent or legal guardian's consent.
• Not be barred from using the Services under U.S. or other applicable law (see Section 25 on Export Controls).
• Provide accurate, current, and complete information when creating or maintaining your account.

If we learn that we have collected personal data from a child under the age permitted by law, we will delete it.

The Services — including QuadFlow, QuadPoster, and any other Quads Lab products — are offered in an active development, beta, or early-access state. This means:

• Features may change, be removed, or be added at any time, with or without notice.
• Bugs, downtime, data loss, and unexpected behavior are possible and, candidly, expected from time to time.
• Performance, availability, and feature parity across platforms may vary.
• We may run experiments, A/B tests, and feature flags that change your experience without prior notice.

You acknowledge that you are choosing to use software that is being actively developed and that the Services are provided "AS IS" and "AS AVAILABLE" as further described in Section 17. We strongly recommend maintaining your own backups of any important data you store within or generate using the Services.

(a) Account creation. You may create a Quads Lab account directly or by signing in through a supported OAuth provider (such as Discord) using OAuth 2.0 with PKCE. You are responsible for safeguarding your account credentials, OAuth tokens, license keys, and API keys.

(b) Account security. You agree to (i) keep your credentials confidential, (ii) notify us promptly at [email protected] of any unauthorized access or suspected compromise, and (iii) accept responsibility for all activity that occurs under your account, except to the extent caused by our breach of these Terms.

(c) One account per person. Unless we expressly agree otherwise in writing, accounts are personal and non-transferable. Sharing accounts, license keys, or paid subscriptions with persons outside your authorized seat count is prohibited.

(d) Linked third-party accounts. When you connect a third-party account (e.g., Discord, GitHub), you authorize us to access and use information from that account in accordance with our Privacy Policy and the third party's terms.

THIS SECTION CONTAINS IMPORTANT INFORMATION ABOUT BILLING, FREE TRIALS, AND AUTOMATIC RENEWAL. PLEASE READ IT CAREFULLY.

(a) Plans. We offer a free tier and one or more paid subscription tiers (e.g., "Pro"). The features, seat counts, usage limits, and prices for each plan are described on our website or within the Services at the time of purchase.

(b) Payment processor. Subscriptions are billed and processed by Stripe, Inc. Your payment information is collected and stored by Stripe in accordance with Stripe's terms and privacy policy. We do not store full payment card numbers on our servers.

(c) Free trials require a payment method. Some paid plans are offered with a free trial that requires you to provide a valid payment method at sign-up. The length of the trial will be clearly disclosed before you start it.

(d) AUTOMATIC CONVERSION OF FREE TRIALS. WHEN YOUR FREE TRIAL ENDS, YOUR SUBSCRIPTION WILL AUTOMATICALLY CONVERT TO A PAID SUBSCRIPTION AND YOUR PAYMENT METHOD ON FILE WILL BE CHARGED THE THEN-CURRENT SUBSCRIPTION FEE FOR THE PLAN YOU SELECTED, UNLESS YOU CANCEL BEFORE THE END OF THE TRIAL PERIOD. The trial-end date and the amount that will be charged are shown to you when you sign up and in your account billing page.

(e) AUTOMATIC RENEWAL OF PAID SUBSCRIPTIONS. PAID SUBSCRIPTIONS AUTOMATICALLY RENEW AT THE END OF EACH BILLING CYCLE (E.G., MONTHLY OR ANNUALLY) AT THE THEN-CURRENT RATE FOR THAT PLAN, USING THE PAYMENT METHOD ON FILE, UNTIL YOU CANCEL. You authorize us and Stripe to charge your payment method on a recurring basis for these renewals.

(f) How to cancel. You can cancel your subscription or trial at any time before the next billing date through (i) the Billing section of your Quads Lab account, (ii) the Stripe customer portal we provide, or (iii) by emailing us at [email protected] with enough information to identify your account. Cancellation takes effect at the end of the then-current billing period; you will continue to have access to paid features until that date.

(g) Price changes. We may change subscription prices. If we do, we will give you at least 30 days' notice (by email or in-app) before the new price applies to your renewal, and your continued use after that effective date constitutes acceptance of the new price.

(h) Taxes. Prices are exclusive of applicable taxes (e.g., sales, use, VAT, GST), which we or our payment processor may collect where required by law.

(i) Failed payments. If a charge fails, we may retry the charge, suspend access to paid features, or downgrade you to the free tier until payment is successful.

All fees are non-refundable except where required by applicable law. We do not offer pro-rated refunds for partial billing periods, unused features, or cancellations made after a renewal has been charged. If you cancel, you keep access to paid features until the end of your current billing cycle.

If you believe you have been charged in error, contact [email protected] within 30 days of the charge and we will review your request in good faith. Nothing in this Section limits any non-waivable refund rights you have under consumer-protection law in your jurisdiction (including, where applicable, the right to a refund on cancellation of a free trial as required by certain U.S. state laws).

Subject to your compliance with these Terms and payment of any applicable fees, Quads Lab grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use our desktop applications and access the Services for your own personal or internal business use during the term of your subscription.

This license does not include the right to:

• Resell, sublicense, rent, lease, or otherwise commercially distribute the Services without our prior written agreement;
• Reverse-engineer, decompile, or disassemble protected components of the Services, except to the extent that applicable law expressly permits despite this limitation;
• Remove, alter, or obscure any proprietary notices;
• Use the Services to build a competing product or to benchmark for a competing product without our written consent.

Open-source components, if any, included in our software are licensed under their respective open-source licenses, which take precedence over this Section to the extent of any conflict.

(a) Our IP. Quads Lab and its licensors own all right, title, and interest in and to the Services, including all software, source code, designs, user interfaces, documentation, trademarks, service marks, logos, and trade dress (including the names "Quads Lab," "QuadFlow," "QuadPoster," and related marks). Except for the limited license in Section 7, no rights are granted to you by implication, estoppel, or otherwise.

(b) Your Content. You retain all rights to the projects, prompts, ideas, plans, scripts, configurations, code, files, and other materials you create, upload, or store using the Services ("User Content"). You grant Quads Lab a worldwide, non-exclusive, royalty-free license to host, copy, transmit, display, and process your User Content solely as necessary to operate, secure, support, and improve the Services for you and to comply with legal obligations. We do not claim ownership of your User Content.

(c) Feedback. If you send us suggestions, ideas, or feedback about the Services, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use that feedback for any purpose without obligation to you.

You agree not to, and not to permit or assist anyone else to:

• Use the Services for any illegal purpose or in violation of any applicable law, regulation, or third-party right;
• Upload, transmit, or generate content that infringes intellectual property rights, violates privacy rights, or constitutes defamation, harassment, or unlawful threats;
• Distribute malware, ransomware, viruses, worms, or any other malicious code through or with the Services;
• Scrape, crawl, or harvest data from the Services using automated means except as permitted by a published API and these Terms;
• Probe, scan, or test the vulnerability of the Services without our prior written authorization (a separate responsible-disclosure program may be available — contact [email protected]);
• Attempt to gain unauthorized access to any account, system, or data;
• Interfere with or disrupt the integrity or performance of the Services, including by overloading, flooding, or sending automated traffic that exceeds reasonable limits;
• Impersonate any person or entity, or misrepresent your affiliation;
• Reverse-engineer, decompile, or disassemble protected components of the Services except as permitted by Section 7;
• Resell, repackage, or expose the Services as a hosted service to third parties without a separate written agreement with us;
• Use the Services to generate or distribute child sexual abuse material; instructions for the synthesis of weapons (chemical, biological, radiological, nuclear, or conventional capable of mass harm); content that incites violence or mass harassment; or material designed to facilitate fraud, doxing, or large-scale disinformation campaigns;
• Use the Services in any way that violates the acceptable-use policy or terms of any third-party LLM provider whose models you access through our AI agent terminals (including Anthropic, OpenAI, OpenRouter, and Ollama), which are incorporated by reference and which take precedence over our policies for the use of those providers' models.

We may, at our discretion, investigate and take action (including suspension or termination) against violations.

Our Services include AI agent terminals that relay your prompts to third-party large language model ("LLM") providers — including, without limitation, Anthropic, OpenAI, OpenRouter, and locally-hosted models via Ollama — using either (i) your own API keys or (ii) credit pools provided by Quads Lab.

(a) Your responsibility for prompts and outputs. You are solely responsible for the prompts you submit and for your use of any outputs generated by the LLMs ("AI Outputs"). You must ensure that your prompts and use of AI Outputs comply with these Terms, with applicable law, and with the relevant LLM provider's terms and acceptable-use policy.

(b) No guarantees. AI Outputs may be inaccurate, incomplete, biased, offensive, hallucinated, or otherwise unsuitable for your purpose. We do not guarantee the accuracy, completeness, suitability, or originality of AI Outputs. You should independently verify AI Outputs before relying on them, especially in any high-stakes context.

(c) Not professional advice. AI Outputs are not a substitute for professional advice. They are not legal, medical, financial, tax, accounting, mental-health, or other professional advice, and should not be treated as such.

(d) Ownership of AI Outputs. As between you and Quads Lab, and to the extent permitted by the LLM provider's terms, AI Outputs you receive in response to your prompts belong to you. We do not claim ownership of AI Outputs. However, the same or similar AI Outputs may be generated for other users, and you understand we cannot grant exclusivity over them.

(e) Provider-issued credits. When you use Quads Lab–provided credit pools rather than your own API keys, your use is subject to usage limits we set from time to time. We may adjust or revoke credit pools, particularly in response to abuse or unsustainable use.

(f) Your API keys. When you provide your own API keys, you are responsible for any charges incurred with those providers, and we are not a party to your contract with them.

The Services interoperate with and depend on third-party services, including (non-exhaustively):

• Stripe — payment processing
• Discord — optional OAuth login
• GitHub — integrations and repository access
• Anthropic, OpenAI, OpenRouter, Ollama — AI/LLM providers
• Railway, AWS, or other infrastructure providers — hosting and delivery

Your use of any third-party service is governed by that provider's own terms and privacy policy. We are not responsible for, and make no warranties about, third-party services, including their availability, accuracy, content, or business practices. Any dispute regarding a third-party service is between you and that third party.

Fees for the Services are stated at the point of purchase. Unless otherwise stated, fees are in U.S. Dollars (USD) and are exclusive of taxes. You are responsible for any applicable taxes other than those based on Quads Lab's net income. If we are required by law to collect taxes, those will be added to your invoice.

You may terminate your relationship with Quads Lab at any time by:

• Canceling your subscription through the billing portal (your paid access will continue until the end of the current billing cycle); and/or
• Deleting your account via the in-product account-deletion flow (which calls our /api/account/delete endpoint) or by emailing [email protected].

Account deletion will remove your User Content from active production systems within a reasonable period, subject to backups, legal-retention obligations, and our Privacy Policy.

We may suspend or terminate your access to the Services, in whole or in part, if:

• You materially breach these Terms (including the Acceptable Use Section) and, where the breach is curable, fail to cure within a reasonable period after notice from us;
• We are required to do so by law, regulation, court order, or instruction from a competent authority;
• Your use poses a security, legal, or operational risk to us, other users, or third parties (including LLM providers); or
• We discontinue the Services or a feature you depend on (we will use commercially reasonable efforts to give advance notice in this case).

Where reasonably practicable, we will provide notice of suspension or termination and an opportunity to cure. In serious cases (e.g., illegal activity, security threats, abuse of AI providers), we may act immediately and provide notice afterward.

Upon termination, your right to use the Services ends. Sections that by their nature should survive termination (including Sections 6, 8, 9, 10, 17, 18, 19, 21, 26, and 27) will survive.

We may modify, suspend, or discontinue any part of the Services at any time. For paid features, if we permanently discontinue a feature that materially reduces the value of your subscription, we will give you reasonable notice and, where required by law, a pro-rated refund of pre-paid fees for the affected feature.

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice — typically by email to your registered address and/or an in-app notice — at least 15 days before the change takes effect (except for changes required by law, which may take effect immediately).

Your continued use of the Services after the effective date constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, your sole remedy is to stop using the Services and cancel your subscription before the effective date.

The current version and effective date of these Terms are shown at the top of this document.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES, INCLUDING ALL SOFTWARE, AI OUTPUTS, AND RELATED CONTENT, ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.

QUADS LAB AND ITS LICENSORS DISCLAIM ALL WARRANTIES, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT:

• THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR TIMELY;
• DEFECTS WILL BE CORRECTED;
• AI OUTPUTS WILL BE ACCURATE, COMPLETE, OR APPROPRIATE FOR ANY PURPOSE; OR
• THE SERVICES OR THE SERVERS THAT MAKE THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

YOU USE THE SERVICES AT YOUR OWN RISK. Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, the foregoing exclusions apply only to the extent permitted by law.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

(a) NO INDIRECT DAMAGES. IN NO EVENT WILL QUADS LAB, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH THE SERVICES OR THESE TERMS — EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

(b) AGGREGATE CAP. OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, FROM ALL CAUSES OF ACTION AND THEORIES OF LIABILITY, WILL NOT EXCEED THE GREATER OF (i) THE TOTAL AMOUNT OF FEES YOU ACTUALLY PAID TO QUADS LAB IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (ii) ONE HUNDRED U.S. DOLLARS (USD $100).

(c) Basis of the bargain. You acknowledge that the limitations of liability in this Section reflect a reasonable allocation of risk and are an essential basis of the bargain between you and Quads Lab; without them, the Services would not be offered on the present economic terms.

(d) Mandatory rights. Some jurisdictions do not allow certain limitations of liability. In those jurisdictions, our liability is limited to the smallest extent permitted by law.

You agree to defend, indemnify, and hold harmless Quads Lab and its affiliates, officers, directors, employees, contractors, agents, and licensors from and against any and all claims, demands, suits, proceedings, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your User Content;
• Your prompts to and use of AI Outputs from any LLM provider;
• Your violation of these Terms (including the Acceptable Use Section);
• Your violation of any applicable law or any right of a third party (including intellectual property and privacy rights); or
• Your fraudulent, willful, or grossly negligent acts or omissions.

We will give you prompt notice of any claim subject to indemnification, allow you (at your expense) to control the defense and settlement, and reasonably cooperate with you. We reserve the right, at our own expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you will cooperate with us. You may not settle any claim in a manner that imposes any obligation or admission on Quads Lab without our prior written consent.

We respect intellectual property rights. If you believe content available through the Services infringes your copyright, please send a notice to our designated agent in compliance with the U.S. Digital Millennium Copyright Act ("DMCA"), 17 U.S.C. § 512(c).

Your DMCA notice must include:

• A physical or electronic signature of the copyright owner or authorized agent;
• Identification of the copyrighted work claimed to have been infringed;
• Identification of the allegedly infringing material and information sufficient to locate it;
• Your contact information (name, address, telephone, email);
• A statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; and
• A statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the owner.

Designated DMCA Agent: Quads Lab LLC — Attn: DMCA Agent. Email: [email protected].

We may remove or disable allegedly infringing material and may terminate accounts of repeat infringers. If you believe content was removed in error, you may submit a counter-notice meeting the requirements of 17 U.S.C. § 512(g).

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU TO ARBITRATE DISPUTES WITH QUADS LAB ON AN INDIVIDUAL BASIS AND LIMITS THE WAYS YOU CAN SEEK RELIEF FROM US.

(a) Informal resolution first. Before filing any formal proceeding, you agree to first contact us at [email protected] and try in good faith to resolve the dispute informally for at least 60 days.

(b) Binding arbitration. If the dispute is not resolved informally, you and Quads Lab agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services (a "Dispute") will be resolved by final and binding arbitration, administered by JAMS under its applicable rules, or, if JAMS is unavailable, by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration will be conducted in English, in [VENUE_COUNTY], [GOVERNING_LAW_STATE], or remotely if both parties agree.

(c) CLASS-ACTION WAIVER. YOU AND QUADS LAB AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING.

(d) 30-day right to opt out. You can opt out of this arbitration agreement by emailing [email protected] within 30 days of first accepting these Terms, with the subject line "Arbitration Opt-Out" and including your name, account email, and a clear statement that you wish to opt out. Opting out will not affect any other provision of these Terms.

(e) Small-claims carve-out. Either party may bring an individual action in small-claims court, for disputes within that court's jurisdiction, in lieu of arbitration.

(f) Injunctive relief. Notwithstanding the above, either party may seek temporary injunctive relief in a court of competent jurisdiction to protect intellectual property or confidential information pending arbitration.

(g) EEA / UK / mandatory consumer protections. If you reside in the European Economic Area, the United Kingdom, or another jurisdiction whose mandatory consumer-protection laws prohibit binding arbitration or class-action waivers, those mandatory protections apply to you and supersede this Section to the extent of any conflict.

These Terms and any Dispute will be governed by and construed in accordance with the laws of the State of [GOVERNING_LAW_STATE], without regard to its conflict-of-laws rules, and the U.S. Federal Arbitration Act (which governs the arbitration provisions in Section 21).

Subject to Section 21, exclusive venue for any judicial proceedings permitted by these Terms (including for confirming or enforcing arbitration awards or pursuing small-claims actions) lies in the state and federal courts located in [VENUE_COUNTY], [GOVERNING_LAW_STATE], and you consent to personal jurisdiction in those courts.

The U.N. Convention on Contracts for the International Sale of Goods does not apply.

Neither party will be liable for any failure or delay in performance (other than payment obligations) caused by events beyond its reasonable control, including without limitation: acts of God, natural disasters, war, terrorism, riots, civil unrest, government action, labor disputes, internet or telecommunications failures, cyberattacks, pandemics, and outages or failures of third-party providers we depend on (including, without limitation, Stripe, Discord, GitHub, Anthropic, OpenAI, OpenRouter, Ollama, Railway, and AWS or other infrastructure providers).

Our collection, use, and disclosure of personal data is described in our Privacy Policy, which is incorporated by reference into these Terms. By using the Services, you acknowledge that you have read and understood our Privacy Policy.

The Services include software and technology subject to U.S. export-control laws, including the Export Administration Regulations and U.S. economic sanctions administered by the Office of Foreign Assets Control ("OFAC"). You represent and warrant that:

• You are not located in, ordinarily resident in, or organized under the laws of any country or region subject to comprehensive U.S. embargoes or sanctions (currently including, without limitation, Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine);
• You are not on any U.S. government denied-party list (including OFAC's Specially Designated Nationals list, the Bureau of Industry and Security's Entity List, or the U.S. State Department's debarred-parties lists); and
• You will not access, use, export, re-export, transfer, or release the Services in violation of U.S. or other applicable export-control or sanctions laws.

Provisions that by their nature should survive termination or expiration of these Terms will survive, including without limitation: Section 6 (Refunds), Section 8 (Intellectual Property), Section 9 (Acceptable Use, with respect to acts during the term), Section 10 (AI Outputs, with respect to outputs received during the term), Section 17 (Disclaimers), Section 18 (Limitation of Liability), Section 19 (Indemnification), Section 21 (Dispute Resolution), Section 22 (Governing Law and Venue), this Section 26 (Survival), and Section 27 (Miscellaneous).

(a) Entire agreement. These Terms, together with the Privacy Policy and any order forms, plan-specific terms, or written agreements between you and Quads Lab, constitute the entire agreement between you and Quads Lab regarding the Services and supersede all prior or contemporaneous understandings.

(b) Severability. If any provision of these Terms is held unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force and effect.

(c) No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.

(d) Assignment. You may not assign or transfer these Terms or any rights or obligations under them without our prior written consent, and any attempt to do so is void. Quads Lab may assign these Terms, in whole or in part, in connection with a merger, acquisition, reorganization, sale of assets, or by operation of law, without notice to you.

(e) No agency. No agency, partnership, joint venture, employment, or fiduciary relationship is created by these Terms.

(f) Headings. Section headings are for convenience only and have no legal effect.

(g) Notices to you. We may give notices by email to your registered address, by in-app notification, or by posting on our website. Notices are deemed given when sent or posted.

(h) Notices to us. Notices to Quads Lab must be sent to [email protected].

(i) Language. These Terms are written in English. Any translation is provided for convenience only; the English version controls in case of conflict.

(j) U.S. Government end users. The Services are "commercial items" as defined in 48 C.F.R. § 2.101 and are licensed to U.S. government end users with only those rights granted to all other end users under these Terms.

Questions, complaints, arbitration opt-outs, DMCA notices, or other legal correspondence can be sent to:

Quads Lab LLC (d/b/a Quads Lab). Email: [email protected].

For general support, visit https://quadslab.io or email our team through the in-app help menu.

Thanks for using Quads Lab. We know there's a lot of legal text up there — most of it is the boring-but-important kind. If anything is unclear, please reach out and we'll do our best to explain. We're glad you're here.